Square Panda supports those affected by COVID-19 school closures. Click here for more information.
Square Panda apps and games require an adult to create an account to approve product use by a child. To fully-activate an account, Square Panda requires an adult to provide their name, email, and country of residence to help identify customer status and ensure content received is in the correct language. Square Panda apps and games keep track of children’s progress as they play. Square Panda also requires submission of the child’s first name and date of birth. This allows synchronization of gameplay to account so adults can view learning progress and games can be set to age-appropriate levels.
The Square Panda Playset requires a compatible tablet and connection via Bluetooth to access the Square Panda App. The apps are available for downloaded through the App Store or Google Play. Tablet not included. See FAQ for supported tablets.
Square Panda is compatible with many Apple, Android, and Chromebook devices. Visit the App Store or Google Play to download the Square Panda app. Please note that Amazon tablets are not supported at this time.
All devices must have the following minimum technology:
Apple’s iOS 10 or higher is required. To see your device’s software version, open Settings > General > About. On some devices, you may need to use your model number to lookup the device name at support.apple.com.
To check your iPad's model number, head to Settings > General > About. Look for the Model entry on this page. You'll see a model number beginning with a M.
Many devices also have the model number noted on the back of the device as shown here:
Android OS version 6.0 (Marshmallow) or higher is required, as well as Android Location (GPS). To see your software version, open Settings > About Phone or About Device > Android Version.
Please make sure you have the latest Chrome OS version installed.
These questions directly relate to the iPad and are not caused by the Square Panda playset. You can find more information on the Apple website.
The first thing to try is to close your game and power off the playset in order to restart them:
If the above procedure does not establish the connection try to turn off your Bluetooth and restart your iPad:
When your iPad's Mute is on, you won't hear audio for notifications, alerts, game audio, or sound effects like keyboard clicking. You'll still hear audio playback in your music, podcasts, and videos.
To unmute your iPad's sound, do the following per your iPad model:
These iPad models have a Side Switch on the upper right side of the device, above the volume buttons:
These questions directly relate to Android and are not caused by the Square Panda playset. You can find more information on the Google website.
When the Location service is not enabled, Android Bluetooth will not work and this is an intended behavior, according to Google. To turn on Location permission for an app, please follow these steps:
For optimal performance, please have at least 1GB of free space on your hard drive.
If you are in a school setting, please send the below note to your IT department. This will help fix and prevent any connectivity issues, even if you are not having them currently.
Note for IT:
Please make sure the below websites are whitelisted to prevent any connection issues with my Square Panda learning system in my classroom:
If domains cannot be used, please whitelist the below names (which are subject to change).
If you sent the above note with the list of websites to IT and are still having connection issues, next check to see if you can access other websites such as Google.com or IRS.gov. If you cannot access these websites you should check with IT or your Internet Service Provider for help. This connection issue is separate from Square Panda.
Click on "Login" and then click "Resend activation email." Next, add your registered email address and click "recover account." You will receive an activation email. Please click "Consent & Activate" to activate your account. Next, check your inbox and spam folder.
There are two categories of the badges: Big Badges and Mini Badges. These can be earned by when the child has completed a task given for each badge.
You can login to the Parent Portal and click the "MY ACCOUNT" option. Next, under the "LOST LETTER SECTION" tab, click on the lost alphabet letter and submit. This will help the system recognize the missing letter. We also suggest you contact our support team at email@example.com for a replacement of the lost letter. Once you receive the replacement, kindly undo the process of lost letter in the Parent Portal.
Square Panda is a socially responsible company that respects all of our customers' privacy, especially children. We support and abide by the Children's Online Privacy Protection Act (COPPA)
We accept all major credit cards: Amazon Pay, Apple Pay, American Express, Diners Club, Discover, MasterCard, PayPal, and Visa. We do not accept bank deposit, money orders, and COD.
Yes. Expedited shipping is available for an additional fee. Charges are calculated at checkout.
Yes. Unfortunately, we cannot guarantee 1- or 2-day shipping to a P.O. box or APO/FPO address.
We are proud to support our military families with a discount of 10%. Please send a copy of your active duty, DOD, or dependent photo ID to firstname.lastname@example.org.
Order processing takes 24-48 hours, sometimes longer during promotions and holidays. Ground shipping takes an additional 7-10 days, sometimes longer during holidays.
We cover one-year parts and labor for product malfunctions related to any manufacturing defects. The warranty applies to product issues resulting from normal use. Damage from abuse of the product (dropping, spills, etc.) is not covered. Loss of letters is also not covered. Check out our full warranty at http://squarepanda.com/pages/warranty-information.
If you are not 100% satisfied with your purchase, please notify us at email@example.com within 30 days of receipt of the product, and you will receive a full refund less shipping costs. The item must be returned in original condition with all original packaging and materials.
Only items purchased directly from Square Panda can be returned to Square Panda. Items purchased through a retailer must be returned to the retailer in accordance with their returns and refunds policy.
We will notify you regarding the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within five business days.
The refund will be applied to your original payment method. Credit card refunds are processed to the card-issuing bank. Please contact your card-issuing bank to determine when the credit will be posted to your account.
To return a product purchased directly from Square Panda at any time for repair or replacement under the terms of the Square Panda Standard Warranty or Extended Warranty, please email firstname.lastname@example.org to request a return authorization. Include the original proof of purchase from Square Panda with your email.
Please include the return authorization and return the product in the original shipping box to Square Panda, Inc., 935 Benecia Avenue, Sunnyvale, CA 94085. For products returned under the terms of the Square Panda One Year Limited Warranty for Parts and Labor, Square Panda will pay for shipping using the carrier and method of our choice.
To return a product at any time for repair or replacement under the terms of the Square Panda Standard Warranty or Extended Warranty, please email email@example.com to request a return authorization. Include the original proof of purchase from Square Panda with your email. The Square Panda Education Client Success Team will work with you to verify that the product is defective.
To minimize classroom disruption, we provide advance return replacement and will ship you a new device while you are shipping back the defective device. We also cover the return shipping costs. Please return the defective device within 10 days of receipt of the replacement device to avoid any charges.
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