Square Panda FAQ

Works with iOS 9.x, 10.x, 11.x, or 12.x.

SquareLand

Make sure your iPad's Bluetooth is turned on.

The first thing to try is to close your game and power off the playset in order to restart them:

• Close/kill game – double click your iPad's Home button, swipe up the game to close it.
• Power off playset – this may happen automatically if it's not paired to a game. Press and hold down the power button to manually power on/off the playset.

If the above procedure does not establish the connection try to turn off your Bluetooth and restart your iPad:

• Turn off Bluetooth from Control Center, or by going to Settings > Bluetooth and turning off the switch.
• Reboot your iPad by holding the Home button and the Power button until you see the Apple logo. Turn the iPad off and back on and turn on Bluetooth. Now it should pair with the playset.

When your iPad's Mute is on, you won't hear audio for notifications, alerts, game audio, or sound effects like keyboard clicking. You'll still hear audio playback in your music, podcasts, and videos.

To unmute your iPad's sound, do the following per your iPad model:

• On your iPad Pro, iPad Air 2, or iPad mini 4, you'll find Mute and Rotation Lock in the Control Center. Swipe up from the bottom of the screen to open the Control Center.
• From the Control Center, tap Mute to unmute sound.

These iPad models have a Side Switch on the upper right side of the device, above the volume buttons:

• iPad Air, iPad (3rd generation), and iPad (4th generation).
• iPad mini 2 and iPad mini 3.
• Unlock the Side Switch to unmute certain sounds.

When the Location service is not enabled, Android Bluetooth will not work and this is an intended behavior, according to Google. To turn on Location permission for an app, please follow these steps:

• Click the "Apps" icon
• Click "Settings"
• Select the app
• Select "Permissions"
• Turn on permission for Location

Google TTS (or Text-to-Speech) is a program for Android tablets in the Google Play Store. We encourage you to download this program as it enables the chameleon in the Lagoon game to pronounce thousands of letter combinations. Installing Google TTS offers the best gameplay and phonics experience for this game. Google TTS can be downloaded from Google Play here: Google Text-to-speech

No, you do not need Wi-Fi to play our learning games after you've downloaded them from the App Store and logged in to the games. However, you will need Wi-Fi to download our learning games, receive app updates, and use any Square Panda Cloud Services.

It's easy! Square Panda learning games include simple on­-screen instructions that will walk you through pairing the playset to your iPad and Android tablet devices. Tap on the playset icon on your iPad and Android tablet devices to connect it to the playset (be sure it is turned on with blue LED scanning back and forth). The Square Panda Getting Started Videohas detailed step-by-step setup instructions.

Square Panda does not work with smart phones. The size of a tablet screen enhances the multisensory learning experience. Apps are available for both iOS and Android but only for tablet-sized devices.

Yes! You'll only need to pair each playset to your tablet devices individually.

Yes, apps can be downloaded on multiple tablets. The only restrictions are those that Apple or Google might enforce.

If the same login is used on multiple tablets, all gameplay is properly saved for each player.

Yes! If you ever recycle your playset be sure to take it to your local electronics recycler.

No. We have designed them to be durable but they should not be immersed in liquid. If they become wet, please wipe them off with a dry cloth as soon as possible. Do not play with any electronic toy in the bathtub.

Several reasons are possible:

1. The letters have been damaged or are dirty which prevents them from seating properly in the playset. Clean the letters with a damp cloth and dry them thoroughly.
2. The letter slots may need cleaning. Watch out especially for crumbs or small debris which may prevent the letters from sitting flat in the letter slot.
3. Playset may need calibration. Make sure the playset is clear of all letters before calibrating.
4. If the letters still read incorrectly after going through the above steps please contact us at support@squarepanda.com and we will replace them.

Your playset is calibrated at the factory to detect the smart letters. Under certain circumstances, the software may request that you calibrate the playset. Follow the instructions on screen or on the game's main menu, select MANAGE/PLAYSET. On the "MANAGE PLAYSET" screen select 'Calibrate' and follow the on-screen instructions.

We intentionally made the button into a "soft lock" that requires a long press to prevent players from accidentally entering the menu.

iOS Learning Games	Capacity Requirements (MB)
Jiggity Jamble	108
Monster Rhymes	209
Farming	221
Space Cows	235
Bowling	238
Letter Lullaby	243
Fishing	251
Bubbles	287
Letter Lab	331
Lagoon	545

If you are in a school setting, please send the below note to your IT department. This will help fix and prevent any connectivity issues, even if you are not having them currently.

Note for IT:
Please make sure the below websites are whitelisted to prevent any connection issues with my Square Panda learning system in my classroom:

• *.squarepanda.com
• squarepanda-dev.s3.amazonaws.com

If domains cannot be used, please whitelist the below names (which are subject to change).

• services.squarepanda.com
• teacher.squarepanada.com
• playground.squarepanda.com

If you sent the above note with the list of websites to IT and are still having connection issues, next check to see if you can access other websites such as Google.com or IRS.gov. If you cannot access these websites you should check with IT or your Internet Service Provider for help. This connection issue is separate from Square Panda.

The current default is 3 players.

Use a coin to push and turn the battery compartment door lock at the bottom of the playset to the open position. Open the compartment door and replace all four batteries. Please use new alkaline batteries.

The Parent Panda Portal shows your child’s newly earned badges and more skills he or she is ready to learn. The Teacher Panda Portal lets educators track student progress and personalize learning.

Square Panda is a socially responsible company that respects all of our customers' privacy, especially children. We support and abide by the Children's Online Privacy Protection Act (COPPA)

Briefly, (1) we collect the minimum amount of data necessary to provide our service, (2) we collect no data directly from a child, and (3) we safeguard any data collected using the highest industry standards. The data we collect, how we use it, and your rights are explained in our Children's Privacy Policy

Log into your Teacher Panda Portal or Parent Panda Portal account and under the "Player" menu, select "Add Player". You can also add a player from within any game.

Log into your Teacher Panda Portal or Parent Panda Portal account and go to MY ACCOUNT.

Make sure Wi-Fi on your iPad is turned on. It will sync the next time you open the game (may take a few minutes).

Yes. Log into your Teacher Panda Portal or Parent Panda Portal account and select "CUSTOMIZE" to upload your own picture for any word. Either the default picture or your own picture will be shown at random. Currently, only the Square Panda Lagoon game supports this function.

Yes, Log into your Teacher Panda Portal or Parent Panda Portal account and select "CUSTOMIZE" to add words. Currently, only the Square Panda Lagoon game supports this function.

Yes. Log into your Teacher Panda Portal or Parent Panda Portal account and select "CUSTOMIZE" to filter a word. Currently, only the Square Panda Lagoon game supports this function.

We accept all major credit cards: Amazon Pay, Apple Pay, American Express, Diners Club, Discover, MasterCard, PayPal, and Visa. We do not accept bank deposit, money orders, and COD.

Yes. Expedited shipping is available for an additional fee. Charges are calculated at checkout.

Yes. Unfortunately, we cannot guarantee 1- or 2-day shipping to a P.O. box or APO/FPO address.

We are proud to support our military families with a discount of 10%. Please send a copy of your active duty, DOD, or dependent photo ID to support@squarepanda.com.

Order processing takes 24-48 hours, sometimes longer during promotions and holidays. Ground shipping takes an additional 7-10 days, sometimes longer during holidays.

Yes. Educators: please email education-support@squarepanda.com. Parents: please email support@squarepanda.com.

If you have purchased directly from Square Panda, you will receive two emails—an order confirmation email and a shipping confirmation email, which will show your tracking number and estimated delivery date.

We cover one-year parts and labor for product malfunctions related to any manufacturing defects. The warranty applies to product issues resulting from normal use. Damage from abuse of the product (dropping, spills, etc.) is not covered. Loss of letters is also not covered. Check out our full warranty at http://squarepanda.com/pages/warranty-information.

If you are not 100% satisfied with your purchase, please notify us at support@squarepanda.com within 30 days of receipt of the product, and you will receive a full refund less shipping costs. The item must be returned in original condition with all original packaging and materials.

Only items purchased directly from Square Panda can be returned to Square Panda. Items purchased through a retailer must be returned to the retailer in accordance with their returns and refunds policy.

We will notify you regarding the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within five business days.

The refund will be applied to your original payment method. Credit card refunds are processed to the card-issuing bank. Please contact your card-issuing bank to determine when the credit will be posted to your account.

To return a product purchased directly from Square Panda at any time for repair or replacement under the terms of the Square Panda Standard Warranty or Extended Warranty, please email support@squarepanda.com to request a return authorization. Include the original proof of purchase from Square Panda with your email.

Please include the return authorization and return the product in the original shipping box to Square Panda, Inc., 935 Benecia Avenue, Sunnyvale, CA 94085. For products returned under the terms of the Square Panda One Year Limited Warranty for Parts and Labor, Square Panda will pay for shipping using the carrier and method of our choice.

To return a product at any time for repair or replacement under the terms of the Square Panda Standard Warranty or Extended Warranty, please email education-support@squarepanda.com to request a return authorization. Include the original proof of purchase from Square Panda with your email. The Square Panda Education Client Success Team will work with you to verify that the product is defective.

To minimize classroom disruption, we provide advance return replacement and will ship you a new device while you are shipping back the defective device. We also cover the return shipping costs. Please return the defective device within 10 days of receipt of the replacement device to avoid any charges.