Panda FAQs


General Questions

Square Panda is a phonics playset for the iPad that combines early reading skills and multi­sensory play to unlock learning. The playset includes 45 smart letter toys that interact with learning games.
Square Panda learning games introduce key reading ­readiness skills as part of a research based curriculum, including: Learning the alphabet Exploring letter sounds Discovering rhyming Building vocabulary.
Square Panda is designed for children ages 2+.
According to the National Institute for Literacy, Reading readiness is when a child is equipped with the foundational skills to be ready to read. Skills include: phonemic awareness (distinguishing sounds in letters and words), alphabetic principal (letters represent sounds), letter identification, understanding of print concepts (Includes: left to right directionality and the meaning between spaces in words), age-appropriate vocabulary.
Square Panda is developmentally appropriate for children ages 2+ both at home and in the classroom. Parents enjoy seeing their child have fun playing while learning at home and teachers have found it a powerful learning tool in their classroom. After piloting Square Panda in dozens of schools we have seen the positive benefits of adding Square Panda into phonics lesson plans and work station classroom activities.
We have released 10 iOS games and more games will be available soon, including Android games.

Supported Devices and Platforms

iPad 3 and later and all iPad mini models except the iPad mini 1. The Square Panda playset requires Bluetooth 4.0 which is not supported by the first and second generation iPad devices.


iOS 9.x and above.

As a startup, we have limited resources to test all Android tablets with our learning system at a fast rate. Below is a list of many popular tablets we have tested and confirmed do work with Square Panda. If your tablet is not listed below we cannot confirm it will in fact work. However, knowing we have not sent each and every tablet on the market through our testing process, yours may work with our system and we aren’t aware of this yet. Please feel free to send us your tablet model number if you have found it to work with Square Panda and we will add it to the “Customer-reported compatible device list.”

Android OS version 4.4 or newer. Bluetooth 4.0 and WiFi required. As of now, Square Panda has been tested and verified to work with the following Android devices:

  • • Asus ZenPad S8.0
  • • Google Nexus 9
  • • Google Pixel C
  • • Lenovo Yoga Tab 3
  • • Lenovo Tab 4 8
  • • Samsung Galaxy Tab A 8"
  • • Samsung Galaxy Tab A 10.1
  • • Samsung Galaxy Tab S2
  • • Sony Xperia Z4

We continue to regularly test additional tablets and update the above list as we confirm new compatibility. If you have any further questions, please contact us at

Unsupported Android tablets

In addition to tablets that are not listed in the above supported devices list, the following devices were confirmed as not compatible after going through testing and verification.

  • • Samsung Galaxy Note 10.1
  • • Samsung Galaxy Tab 3 Lite
  • • Samsung Galaxy Tab 2
  • • Lenovo IdeaTab A1000
  • • RCA Voyager
  • • Google Nexus 7 (2013)

iPad Questions

These questions directly relate to the iPad and are not caused by the Square Panda playset. You can find more information on the Apple website.

Make sure your iPad's Bluetooth is turned on.

The first thing to try is to close your game and power off the playset in order to restart them:

  • • Close/kill game – double click your iPad’s Home button, swipe up the game to close it.
  • • Power off playset – this may happen automatically if it's not paired to a game. Press and hold down the power button to manually power on/off the playset.

If the above procedure does not establish the connection try to turn off your Bluetooth and restart your iPad:

  • • Turn off Bluetooth from Control Center, or by going to Settings > Bluetooth and turning off the switch.
  • • Reboot your iPad by holding the Home button and the Power button until you see the Apple logo. Turn the iPad off and back on and turn on Bluetooth. Now it should pair with the playset.

When your iPad’s Mute is on, you won't hear audio for notifications, alerts, game audio, or sound effects like keyboard clicking. You'll still hear audio playback in your music, podcasts, and videos.

To unmute your iPad’s sound, do the following per your iPad model:

  • • On your iPad Pro, iPad Air 2, or iPad mini 4, you'll find Mute and Rotation Lock in the Control Center. Swipe up from the bottom of the screen to open the Control Center.
  • • From the Control Center, tap Mute to unmute sound.

These iPad models have a Side Switch on the upper right side of the device, above the volume buttons:

  • • iPad Air, iPad (3rd generation), and iPad (4th generation).
  • • iPad mini 2 and iPad mini 3.
  • • Unlock the Side Switch to unmute certain sounds.

Android Questions

These questions directly relate to Android and are not caused by the Square Panda playset. You can find more information on the Google website.

When the Location service is not enabled, Android Bluetooth will not work and this is an intended behavior, according to Google. To turn on Location permission for an app, please follow these steps:

  • • Click the “Apps” icon
  • • Click “Settings”
  • • Select the app
  • • Select ”Permissions”
  • • Turn on permission for Location

Google TTS (or Text-to-speech) is a program for Android tablets in the Google Play Store. We encourage you to download this program as it enables the chameleon in the Lagoon game to pronounce thousands of letter combinations. Installing Google TTS offers the best gameplay and phonics experience for this game. Google TTS can be downloaded from Google Play here: Google Text-to-speech


No, you do not need Wi-Fi to play our learning games after you've downloaded them from the App Store and logged in to the games. However, you will need Wi-Fi to download our learning games, receive app updates, and use any Square Panda Cloud Services.
It's easy! Square Panda learning games include simple on­-screen instructions that will walk you through pairing the playset to your iPad. Tap on the playset icon on your iPad to connect it to the playset (be sure it is turned on with blue LED scanning back and forth). The Square Panda Getting Started Videohas detailed step-by-step setup instructions.
Yes! You'll only need to pair each playset to your iPad devices individually.
Yes, you can download apps on multiple tablets. The only restrictions on app installations are those that Apple (or Google, when Android apps are available) might enforce.

If the parent uses the same login on multiple tablets all gameplay is properly saved for each player.
Yes! If you ever recycle your playset be sure to take it to your local electronics recycler.
No. We have designed them to be durable but they should not be immersed in liquid. If they become wet, please wipe them off with a dry cloth as soon as possible. Do not play with any electronic toy in the bathtub.
Several reasons are possible:
    1. The letters have been damaged or are dirty which prevents them from seating properly in the playset. Clean the letters with a damp cloth and dry them thoroughly.
    2. The letter slots may need cleaning. Watch out especially for crumbs or small debris which may prevent the letters from sitting flat in the letter slot.
    3. Playset may need calibration. Make sure the playset is clear of all letters before calibrating.
    4. If the letters still read incorrectly after going through the above steps please contact us at and we will replace them.
    Your playset is calibrated at the factory to detect the smart letters. Under certain circumstances, the software may request that you calibrate the playset. Follow the instructions on screen or on the game's main menu, select MANAGE/PLAYSET. On the “MANAGE PLAYSET” screen select ‘Calibrate’ and follow the on-screen instructions.
    We intentionally made the button into a “soft lock” that requires a longer press to prevent players from accidentally entering the menu.
    iOS Learning Games Capacity Requirements (MB)
    Jiggity Jamble 108
    Monster Rhymes 209
    Farming 221
    Space Cows 235
    Bowling 238
    Letter Lullaby 243
    Fishing 251
    Bubbles 287
    Letter Lab 331
    Lagoon 545

    If you are in a school setting, please send the below note to your IT department. This will help fix and prevent any connectivity issues, even if you are not having them currently.

    Note for IT:
    Please make sure the below websites are whitelisted to prevent any connection issues with my Square Panda learning system in my classroom:

    • • *
    • •

    If domains cannot be used, please whitelist the below names (which are subject to change).

    • •
    • •
    • •

    If you sent the above note with the list of websites to IT and are still having connection issues, next check to see if you can access other websites such as or If you cannot access these websites you should check with IT or your Internet Service Provider for help. This connection issue is separate from Square Panda.


    The current default is 3 players.
    Press and hold the avatar on the upper left to select a player from the players screen.
    To make your playset's name more unique or if you have more than one playset you can rename it to ease the connection process. On the game's main menu, select MANAGE/PLAYSET. On the “MANAGE PLAYSET” screen select the name of the playset and type in the new name.
    Make sure your iPad's volume is set to your desired level. To change the game's volume, press and hold the "Settings" button (the gear button at the upper right corner on the game screen) and you can adjust the volume of speech, music and SFX on the SETTINGS pop-up screen.
    You can add your child back to the playset by creating a new player.
    The "Choose a different playset" button allows you to choose a different playset when you want to do so. It does not necessarily mean that you have chosen a wrong playset.
    After turning on your playset and its power button’s blue LED light lights up, tap on the image of the playset on your iPad to connect it to the playset.
    Release the power button as soon as all the LED lights light up and the playset will turn off.
    Use a coin to push and turn the battery compartment door lock at the bottom of the playset to the open position. Open the compartment door and replace all four batteries. Please use new alkaline batteries.

    Square Panda Playground

    This is your destination to view the footprints of your child’s newly earned badges and discover more skills that they’re ready to learn. You can access it at

    Square Panda is a socially responsible company that respects all of our customers' privacy, especially children. We support and abide by the Children's Online Privacy Protection Act (COPPA)

    Briefly, (1) we collect the minimum amount of data necessary to provide our service, (2) we collect no data directly from a child, and (3) we safeguard any data collected using the highest industry standards. The data we collect, how we use it, and your rights are explained in our Children's Privacy Policy

    Log into your Square Panda Playground account and under the "Player" menu, select "Add Player". You can also add a player from within any game.
    Log into your Square Panda Playground account and go to MY ACCOUNT.
    Make sure Wi-Fi on your iPad is turned on. It will sync the next time you open the game (may take a few minutes).
    Yes. Log into your Square Panda Playground account and select “CUSTOMIZE” to upload your own picture for any word. Either the default picture or your own picture will be shown at random. Currently, only the Square Panda Lagoon game supports this function.
    Yes, Log into your Square Panda Playground account and select “CUSTOMIZE” to add words. Currently, only the Square Panda Lagoon game supports this function.
    Yes. Log into your Square Panda Playground account and select “CUSTOMIZE” to filter a word. Currently, only the Square Panda Lagoon game supports this function.

    Shipping Questions

    Square Panda Home Edition now ships internationally on Amazon! Check our listing to see if your country qualifies.

    Returns & Warranty

    We cover one year parts and labor for product malfunctions. The warranty applies to product issues resulting from normal use. As you would expect, damage from abuse of the product (dropping it, spills on the product, etc.) would not be covered. Loss of letters is also not covered. Check out our full warranty at

    We stand behind our playset and want you to be a happy Square Panda customer. If you are not, for any reason, 100% satisfied with your order, you may return it for a full refund, less shipping costs. For complete details see "Product Returns" in the Terms of Service.

    For shipping inquiries, please call 888-870-9630.

    If you are an educator or are calling from a school, please contact our education support specialist at 877- 469-5660.

    For other support questions, contact customer service at:
  2. 877-80-PANDA
  3. Join our growing community of parents and teachers!